Orders, deliveries and returns

☑ How are orders prepared?

Orders are prepared in 1-2 business days and shipped via Colissimo or DHL Express services. You will receive an email notification with a tracking number when your order is shipped. Delivery times may vary depending on product availability, destination and carrier.

☑ Do you ship internationally?

Yes, we ship worldwide!

☑ What are the shipping rates?

Our shipping rates vary depending on weight, destination, and carrier. Here is the applicable grid for the main countries:

→ To mainland France, Andorra and Monaco
0-0.5 kg: €10
Up to 0.75 kg: €11
Up to 1 kg: €12
Up to 2 kg: €13.5
Option with signature: + 1 €

→ Towards the European Union
0-0.5 kg: €13
Up to 1 kg: €16
Up to 2 kg: €18
Over 2 kg: €20

→ To UK, Norway, Switzerland
0-0.5 kg: €17
Up to 1 kg: €20
Up to 2 kg: €21.5
Over 2 kg: €23

→ To USA, Canada, China, Japan, Singapore, Israel
Up to 1 kg: €40
Up to 2 kg: €48
Over 2 kg: €52

→ To Australia
Up to 1 kg: €40
Up to 2 kg: €52
Over 2 kg: €63

☑ Are shipping costs free?

Yes! Delivery is free for purchases over €100 (mainland France), €200 (European Union), €250 (United Kingdom, Norway, Switzerland) or €300 (rest of the world).

☑ What happens if an item arrives damaged?

Any damage must be reported within 7 days of receipt of shipment. Please contact us with your order number and a photo of the damaged item(s).

☑ Will I have to pay customs duties upon receipt of my order?

Items shipped within the European Union are not subject to any customs duties or additional taxes. Items shipped outside the EU are sold tax-free, customs duties and local taxes may then apply. These charges must be paid upon receipt of your order.

☑ How to make a return?

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Installation and conservation

☑ Where and how to install my artwork?

We recommend that you frame your artwork immediately to protect it from fingerprints and scratches. We also advise you not to hang it in a place that is too humid and to avoid exposing it to direct sunlight.

☑ My paper is curling, what should I do?

Paper is a plant material that is sensitive to humidity. If it absorbs too much moisture, its fibers swell and its surface warps. Conversely, paper can also return to a flat surface in a drier environment. If moving your artwork isn't enough, you can force the paper to stay flat by lining the bottom of your frame with clean, thick cardboard.

☑ My paper is yellowing, what should I do?

Yellowing of paper is a natural phenomenon caused by the oxidation of the lignin in its plant fibers by air and light. If you want to hang your artwork in a very bright place, we invite you to invest in a frame with anti-UV glass.

☑ Is it possible to archive my artwork?

If you are moving or want to change your decoration, you should know that it is entirely possible to keep your precious artwork. We advise you to store it flat in a drawing pocket, between a few sheets of tissue paper. If you store it like this, away from light and humidity, it can be kept intact for decades.